Privacy policy
Last updated: 19th September 2026
Richard Quinn Richard Joseph Quinn LTD (“Richard Quinn”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, create an account, place an order, contact us, submit a Bespoke or Bespoke Bridal enquiry, or contact us through WhatsApp.
1. Who We Are
The website is operated by:
Legal name: Richard Joseph Quinn LTD
Registered office: 206-210 Ilderton Rd, London SE15 1NT
Company registration number: 10192688
VAT number: 267278466
If you have any questions about this Privacy Policy or how we use your personal data, please contact us at:
This email address can be used for all customer service and privacy-related enquiries.
2. Personal Data We Collect
Depending on how you use our website and services, we may collect the following information: Information you provide to us
This may include:
• Your name
• Email address
• Telephone number
• Billing and delivery address
• Account login details
• Order and purchase information
• Payment and transaction information
• Information relating to returns, refunds or delivery
• Information you provide when contacting Customer Care
• Information provided through WhatsApp
• Information submitted through our Bespoke or Bespoke Bridal enquiry forms
• Any other information you choose to provide to us
When you contact us through WhatsApp, we may retain your contact details, messages and any information or images you send to us in order to respond to your enquiry and provide customer service.
Payment information
Payments made through our website are processed by Shopify Payments. We receive the payment and transaction information necessary to confirm and fulfil your order. Payment processing is subject to Shopify’s own terms and privacy policy.
Technical information
When you use our website, certain technical information may be collected automatically by Shopify. This may include:
• Your IP address
• Browser type and device information
• Operating system
• Website pages visited
• Date and time of your visit
• Information about how you use the website
• Cookie and similar technology information
The exact information collected may depend on your browser, device, Shopify settings and any applications used on the website.
3. How We Collect Your Personal Data
We may collect personal data:
• When you visit or use our website
• When you create a customer account
• When you place an order
• When you contact Customer Care
• When you contact us through WhatsApp
• When you submit a Bespoke or Bespoke Bridal enquiry form
• When you communicate with us about an order, delivery, return or refund
• Automatically through Shopify and necessary website technologies
Our Bespoke and Bespoke Bridal enquiry forms are provided through Shopify’s built-in form functionality.
4. How We Use Your Personal Data
We may use your personal data for the following purposes:
• To provide and operate our website
• To create and manage your customer account
• To process and fulfil your orders
• To process payments through Shopify Payments
• To arrange delivery through delivery providers, including DHL
• To respond to customer service enquiries
• To respond to Bespoke and Bespoke Bridal enquiries
• To communicate with you through email, telephone or WhatsApp
• To manage returns, refunds and complaints
• To work with a personal shopper where they are involved in arranging or assisting with your request
• To maintain accurate business, accounting and tax records
• To provide relevant information to our accountant or professional advisers
• To protect our website, business and customers from fraud, misuse and security risks • To comply with our legal and regulatory obligations
• To establish, exercise or defend our legal rights
• To maintain and improve the operation and security of our website
As at the date of this Privacy Policy, we do not use Google Analytics, Meta Pixel, TikTok Pixel or a separate email marketing platform. If this changes, we will update this Privacy Policy and obtain consent where required.
5. Our Legal Bases for Using Your Personal Data
Where applicable, we rely on the following legal bases under UK data protection law: Contract
We may process your personal data when it is necessary to fulfil an order, manage your account, arrange delivery or provide a service you have requested.
Legal obligation
We may process your personal data when necessary to comply with legal, accounting, tax or regulatory requirements.
Legitimate interests
We may process your personal data where it is reasonably necessary to operate and protect our business, provide customer service, prevent fraud, maintain website security or manage our relationship with you.
Consent
Where consent is required, we will ask for it before using your personal data for the relevant purpose. You may withdraw your consent at any time.
6. Who We Share Your Personal Data With
We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy.
These parties may include:
• Shopify, which provides and operates our ecommerce platform
• Shopify Payments, which processes payments
• DHL and other delivery or logistics providers used to fulfil your order
• Our accountant and professional advisers
• A personal shopper where they are involved in assisting with your request or where you ask us to communicate with them
• Technology and service providers that help us operate our website and business • Law enforcement, government bodies, regulators or legal advisers where we are required or permitted to do so by law
We only share personal data where it is reasonably necessary and, where appropriate, we require third parties to keep your information secure and use it only for the relevant purpose.
We do not share your personal data with third parties for purposes unrelated to our business without a lawful basis to do so.
7. WhatsApp
You may contact us through WhatsApp for customer service or other enquiries.
If you contact us through WhatsApp, we may process your name, telephone number, messages, images and any other information you choose to provide. We may retain this information for as long as necessary to respond to your enquiry, provide the requested service and maintain appropriate business records.
WhatsApp is operated by Meta. Your use of WhatsApp is also subject to WhatsApp’s own terms and privacy policy.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies provided by Shopify and potentially by other website functions or applications.
Some cookies are necessary for the website to operate, including features such as:
• Shopping baskets
• Checkout
• Customer account login
• Website security
• Remembering essential website settings
We may also use non-essential cookies where permitted and where you have provided consent when consent is required.
You may be able to manage your cookie preferences through the cookie banner or cookie settings available on the website. You can also manage or delete cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.
The cookies used may change depending on Shopify settings, website applications and future website updates.
9. International Transfers
Some of the service providers we use, including Shopify, payment providers, communication services or technology providers, may process personal data outside the United Kingdom.
Where personal data is transferred outside the United Kingdom, we will take appropriate steps to ensure that the transfer is handled in accordance with applicable data protection law.
10. How Long We Keep Your Personal Data
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we keep information depends on the type of information and why we collected it. For example:
• Customer account information may be kept while your account remains active • Order, payment and delivery information may be retained for accounting, tax, legal and business record purposes
• Customer service and WhatsApp communications may be retained for as long as necessary to respond to your enquiry and manage our relationship with you
• Bespoke and Bespoke Bridal enquiry information may be retained for as long as necessary to respond to and manage your enquiry
We may keep certain information for longer where this is necessary to comply with a legal obligation or to establish, exercise or defend legal claims.
11. How We Protect Your Personal Data
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure.
However, no transmission of information over the internet can be guaranteed to be completely secure. You should take care when submitting personal data online and keep your account login details confidential.
12. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal data
• Ask us to restrict how we use your personal data
• Object to certain uses of your personal data
• Request the transfer of your personal data to you or another organisation
• Withdraw consent where we rely on consent to process your personal data
These rights are subject to certain legal conditions and exceptions.
To exercise your rights or ask a privacy-related question, please contact:
We may need to verify your identity before responding to a request. We aim to respond within the time period required by applicable data protection law.
13. Complaints
If you have concerns about how we use your personal data, please contact us first at:
You also have the right to complain to the UK Information Commissioner’s Office (ICO): www.ico.org.uk/make-a-complaint
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal obligations or the way we process personal data.
The updated version will be published on this page with a revised “Last updated” date. We recommend that you check this page regularly for the latest version.